This policy explains how we handle shipping, delivery, and returns for wholesale orders.
1. Shipping Policy
Order Processing
- Orders are processed only after full payment confirmation.
- Processing time is usually 1–3 working days depending on order size.
Delivery Time
- Delivery typically takes 2–5 working days depending on your location.
- Remote areas may require additional time.
Shipping Charges
- Shipping charges are not included in product prices.
- Delivery cost will be shared at the time of order confirmation.
Delivery Partners
We use reliable courier services to ensure safe and timely delivery. However, delays caused by courier companies are beyond our control.
2. Order Tracking
- Once your order is shipped, tracking details will be shared with you.
- Customers are responsible for providing accurate shipping information.
3. Return Policy
Eligible Returns
Returns are only accepted in the following cases:
- Damaged products
- Incorrect items delivered
Return Time Frame
- You must report any issue within 48 hours (2 days) of receiving the order.
Return Conditions
- Items must be unused and in original packaging.
- Proof (images/videos) may be required for verification.
4. Exchange Policy
- Approved returns may be exchanged with the correct product.
- Exchange depends on product availability.
5. Non-Returnable Cases
We do not accept returns for:
- Change of mind
- Minor packaging differences
- Orders that meet agreed specifications
6. Refund Policy
- Refunds (if applicable) will be processed after inspection.
- Shipping charges are non-refundable.
- Refund method will be discussed with the customer.
7. Important Note
As this is a wholesale business, all sales are considered final unless there is a valid issue (damage or wrong item).
8. Contact Us
For any shipping or return-related queries, please contact our support team.